Eye we go again…

The following week I was back.  I was running low on antibiotics.  As I checked into eye casualty, the cheery nurse who saw me last time walked past.

“Good to see you again, Anna!”

It’s never good, to be on first name terms with the triage nurse, no matter how lovely she is.  After about an hour I was called through.  The doctor was obviously a bit intimidated with my brush with the professor.  He gave me a prescription for more antibiotics and the professor’s secretary phone number.  I was to call her and chase up my appointment with him.  I needed to see him pronto.

This is the thing that shocks people the first time they encounter healthcare for the first time.  The emphasis is firmly on you to chase up appointments, know what medication you are on, when your last scan was and the result of it and a whole myriad of information about you.  It becomes a bit of a test.  In every appointment there is always one bit of information that I have forgotten.  It’s when you see the doctor roll their eyes at this that it hurts a little bit.  I’m not bothered though.  In fact I feel a little flattered that the doctors have shared me a little into their secret world.  It’s the people like the woman I saw in eye casualty walking with two canes.  She was with her son, who was about my age and with obvious learning difficulties. They both needed to see doctors in eye casualty.  It’s those vulnerable people that you worry if they can keep track on what is going on.

The next day, I tried the secretary.  Voicemail.  I left a really long annoying voice mail.  If I was the secretary and heard the message I left, there would be no way I would call back that crazy woman.  I needed another plan.  The next day I decided to call every fifteen minutes until someone picked up.  After the fourth phone call, she picked up.  I told the sorry story in complete grovelling mode.  It worked.  The prof had a slot in his Wednesday clinic.  I was squeezed in.

On Wednesday I went prepared.  The last time I had seen him, he had been an hour late.  So I was armed with a Costa latte, a chocolate cookie and a magazine.  I was in for the long haul.  I had just made myself comfortable when I was called through, ten minutes before my appointment time.  This was most irregular.  It wasn’t the prof, but a doctor I had seen before during my forays into eye casualty.  She looked in my eye.  It wasn’t good.  My eye needed to be closed permanently to clear the ulcer.  This needed to be done asap or I could lose my left eye.  She said she would talk to the prof to admit me for day surgery as soon as there was space.

On the way home I missed a call.  The voicemail left told me that I was to have this surgery the following Monday.  Crikey.  Fasten your seat belts people.

Monday rolled around.  Over the weekend I had contracted an awful cold/flu/cough virus thing.  Although I didn’t have temperature, I had a hacking cough and no appetite whatsoever.  What would happen?  Would they turn me away?  I turned up at the Eye Day Surgery Clinic bang on 7:30am, like everyone else who need day eye surgery that day.  What was clear was that I was by far, the youngest in the waiting room.  Because of this, I was eyed with suspicion.  I was called through by the nurse.  She went through what was happening and reassured me that my cold/flu/cough thing wouldn’t affect anything in the slightest.  As she showed me back to the waiting room, we saw the doctor I had seen in the eye clinic.  She would be performing the surgery not the prof.

“Because you are the youngest person, I’ll be doing you last this morning.  So you can go, have breakfast and come back here at 10:30am.”

Grateful for my slight reprise, I skipped out the clinic onto the joys of Costa.  I checked the time.  It was 8:30am.  Two hours to kill in the hospital.  What to do?

After having a very slow latte and micro reading the day’s paper, I slowly ventured back to the clinic.  They were relatively happy that I had come back.  I saw another nurse and signed the consent form.

“Would you like to go the waiting room with the TV in?”

I said I would.  When we got there, there was indeed a TV showing the Winter Olympics, but also a stressed looking man.  Turned out unlike me, he hadn’t been given a freedom pass and had been stuck in this tiny room, not knowing what was happening.  He was also younger than me.  I told him what I had been told about my age and he rolled his eyes.

“Why couldn’t they have told me that?  That would have been better than hanging around here for the last three hours.”

And that my friends is the problem.  Communication.  If we, as patients are told what is happening, stress levels are reduced.  This poor man had been too scared to even to go to the loo for fear that he would miss having his name called.  I gave him permission to finally go and once he had been, we both chilled out to watch the bobsleigh.

I can’t say how long I waited in that tiny room but eventually, I was called through.  The surgery didn’t take that long.  About half an hour.  But there was something missing.  It was only afterwards, when I was having my post op complimentary cup of tea and custard cream (thank you UK taxpayer) that I realised what it was.  When I had had similar surgery last year, the radio had been playing in the operating theatre.  The song that was playing was Rod Stewart “If You Think I’m Sexy…”, quite possibly the most inappropriate song for such an occasion.  Yet this is what was missing.  There was no distraction.  Just medical gobbledigook between the doctor and her med student.

“You look a bit sad.”  said the nurse, as she handed over my drugs and follow up appointment.

“I’m fine.  Just glad it’s over.”


Reality Check

The day had arrived.  No cancellation had come through.  Game on.  It was mad Tuesday.  I had an appointment in oncology at nine at City Hospital.  Then I had the big one at the QMC at half eleven.  Two appointments at two different hospitals in the same morning.  Could it be done?  You better believe it!

Oncology is a very strange and stressful place.  It’s hard to say which waiting room is worse, oncology or chemotherapy.  For me oncology just edges it.  The main reason is the awful anticipation that exists there.  The patients in oncology are waiting for scan results, treatment updates and all many of the most stressful things that you encounter when you are having treatment for cancer.  Sometimes they will hear what they want to hear. Sometimes it’s the worst news you could possibly want to hear.  In the waiting room you have no idea which one it’ll be.

Fortunately for me, my appointment there was just a check up to make sure I was still alive.  I was called through and saw a registrar.  He set up the scans that I have every six months to check that everything was tickety boo. I breezed out with an appointment to go back there in three months’ time.

Now time for the big one.  I was slightly nervous entering the ENT reception given my shenanigans the previous week, yet no one battered an eyelid.  After about fifteen minutes I was called through to sit outside Mr Q’s door alongside an elderly couple. They were called in as soon as I arrived.  This looked promising as I was next on the list.  As I sat down, an elderly man came hurrying down the corridor.

“Dad! For goodness sake! It’s THIS clinic here!” shouted a woman, who I assumed was his daughter.

“Nearly made my escape…” said the man giving me a wink.

“You can’t leave these ninety six year olds anywhere!” said the woman directing her dad to the clinic next door.

Once they left another elderly couple came and sat next to me.  They were obviously next in the queue after me.  The man’s, who must have been in his late seventies or early eighties, mouth was identical to mine.  We both did a bit of a double take.

“You don’t mind if I do my back exercises?  It’s just I can feel it all seizing up.” said his wife.

I said I had no problem and we discussed various lower back exercises, what worked and what didn’t.  I went to put some rubbish in the nearest bin and on my return, I noticed something.  The man had no left ear.  So not only had he had the same surgery as me, he also had to have his left ear removed.

It was a bit of a wake-up call   Surely if anyone who needed any facial reconstruction it was this man? Yes, I was younger and could probably recover quicker, but this man had no ear!

I was called through, and my appointment was quite quick.  Mr Q had seen that I had been to eye casualty.  He said that he wanted to get my eye sorted first, before he could do my mouth.  I had received an appointment to go to the eye clinic in March to discuss what was happening then.  So, I made an appointment to go back to ENT in six months’ time. Hopefully my eye should be sorted then.

I left feeling not too bad.  It wasn’t great news but I’m willing to wait as clearly there are people who need surgery far more than me.  It’s amazing that we are living longer than ever before.  However rather than be celebrated, this is a problem.  Our health service needs to adapt to accommodate the changing needs to its population.  Staff shortages, lack of beds and poor communication are making existing problems even worse.  This requires long term thinking at a time when everyone wants to make a buck and then get out quick.  This situation doesn’t show any sign of changing while we carry on constantly putting out fires rather than stop the fire from starting in the first place.


Dirk Gently’s Holistic Detective Agency

Wednesday morning started normally enough.  I contracted a weird stomach bug over the Christmas limbo period between Christmas and New Year.  My body was sending signals that I was going to be sick.  Once I got to the bathroom, these symptoms would subside into either a hot flush or a cold shiver.  All very odd.  The bug now progressed so now at five am on Wednesday morning, I was awoken by a horrendous spat of heart burn.  Awake and not feeling too great, I pressed in my headphones and switched on my portable digital radio.

It was tuned to Five Live.  I quite like Five Live.  I find that its shouty tone keeps me at the right level of consciousness in the morning while other radio stations tend to send me to sleep.  As the financial programme gave way to the breakfast show, the main story of the day got me interested.  Please get in contact if you have had any experience of your hospital outpatient appointment being cancelled.  Well that was me alright.  I was due to see Mr Q on 12th December.  A few days before I got a letter cancelling it and asking me to come on 19th December.  Then the Friday before the 19th, another letter came cancelling that and asking me to come on 9th January.  This had been a nightmare to coordinate work wise.

However, these were only appointments, not actual operations.  Before this appeal I had heard a terrible story of a guy having his hip operation cancelled twice.  He was obviously in a lot of pain.  Yet it was the nurse afterwards who said that it was the cancellation of out patients’ appointments that would create even more problems for the NHS over the winter period.

Partly inspired by her, I texted in briefly saying my story.  About a minute later I got a call from a harassed researcher asking if I could speak, live on the radio, in five minutes.  OK I guess.  Before me spoke a very eloquent junior doctor.  He summed up perfectly in far better language than I ever could, the problems with the NHS this winter.  I was being lined up as a disgruntled patient to counter his agreement.  I took a deep breathe, highlighted my story and agreed with the junior doctor.  At the end I had changed from being disgruntled to being reasonable.  You can’t say better than that!  So off I went to walk the dog.

When I returned, I was treated to an unusual sight.  My husband was being nice to someone on the phone.  My husband is usually nice to people on the phone who he knows.  However, if you are a stranger, be afraid.  Be very afraid.  The person he was being nice to was someone called Fiona from BBC News at One.  He passed me over. She was calling to see if I wouldn’t mind doing a piece to camera about my situation.  I looked around.  My husband was still in his dressing gown and about to start a fry up.  The night before, he had decided to complete dismantle his wardrobe and reorganise his clothing.  The house was covered in his clothes and soon would be smelling of fried food.  I said to Fiona it would be better if we could do the story in Nottingham rather than at my house.  She said that could work as she could use a crew from BBC Nottingham.  We chatted a bit more and she said she would call back to confirm a location.

True to her word, about half an hour later, she called back and told me to go to BBC Nottingham and ask for Miles at reception.  BBC Nottingham is near a huge traffic island in Nottingham.  When I arrived, the receptionist was expecting me and buzzed Miles.  Miles was a cheery chap and said that he had spoken to the Premier Inn over the road.  The plan was that I could have a coffee there and we would have a chat.  So off we set with Boris the cameraman in tow to the Premier Inn.

The Premier Inn had a good outlook.  It’s located next to the canal in Nottingham.  The only problem Boris had was trying to position the camera so you couldn’t see any graffiti.  The actual interview lasted about twenty minutes.  They quickly scootered off telling that it would be on the regional news programme, East Midlands Today, and could be picked up nationally, but there was no guarantee.

I got home, had some lunch and tuned in.  The headline story was about the winter pressures on the NHS. The first item and there was me, supping my coffee at the Premier Inn, talking about my story. Un-bel-iev-able!  The reason I think they chose it was visually, you can tell I need an operation.  Also, I’m young.  It’s a sad fact that I think if I was an old lady awaiting a hip op, I don’t think they would have picked it up.  There was a longer piece on East Midlands Today about it and that was that.

Then the phone rang.  It was BBC Nottingham.  Could I come in and be interviewed for Drive Time?  I made my way in and said my piece.  On the drive back, I nearly crashed my car when I heard myself again talking on Radio 4 about my situation.  This was getting ridiculous.

When I got home, my husband was catching up on Dirk Gently’s Holistic Detective Agency.  For the uninitiated, Dirk Gently is the creation of writing genius Douglas Adams.  To explain what happens is near impossible.  You just have to watch it, end of.  I love Douglas Adams.  The Hitchhiker’s Guide to the Galaxy is a work of genius.  Its authoritative tone makes the implausible, plausible.  Of course, Volgon poetry is the worst in the galaxy and Slartibartfast designed the Norwegian coastline.  How could you not know that?

Dirk Gently goes way further.  My mum bought me the book when I was about twelve and it defeated me.  The Beeb made a TV series of it.  It worked quite well.  Dirk was an annoying tramp like character who lived in his car always with some Brie in his pocket for emergencies.  In the American version on Netflix, he’s a lot cleaner cut, thankfully still British and strangely asexual unlike the British Dirk who is a right sleaze.

The plot is complicated to put it mildly.  It involves time travel, characters changing to animals and vice versa.  Keep you eye on that kitten is all I’m saying.  It seemed a completely appropriate programme to get lost in after the bonkers day I had had.  It had felt like I had stepped through a wormhole into another universe of deadlines, the search of a human angle and I’m not sure it was a world I liked.

By Friday the eye of the news had moved.  The NHS didn’t get a look in.  An awful rapist had been released on parole, Donald Trump was battling away with Steve Bannon and even worse, the government was threatening to put 25p on take away coffee cups.  The winter crisis was now on the back burner.  For now, anyway….

You Keep Me Hanging On The Telephone

Remember what Roberto said? “I will see you in clinic on Thursday to take your stitches out.” It was Wednesday. I had heard nothing, zip, de nada. No phone call. No letter. No text.   With a heavy heart I clicked on Google to look for a number of someone who might know something.

First number was making or changing appointments.  There were two numbers.  One for newbies and one for follow ups.  Seemed a good place to start.  I got through quite quickly.  The bored sounding woman told me that there was no eye appointment booked, but I had an appointment with ENT in December.  This I already knew.  Try eye outpatients came the obvious response.

Fortunately, I had a number for eye outpatients. It rang and rang and rang.  Nothing.  I gave it some time and called again. It rang and rang and rang and rang and rang. Then an answer.  The receptionist sounded stressed.  I explained my stitches story.  She wasn’t really listening.  She put me through to the ward where I had the operation.  I said the stitches story to the receptionist there.  She said I should speak to a staff nurse about it.  After ten minutes on hold, I told a staff nurse my stitches story.  She said I needed to speak to eye outpatients.  Deep breathe.  The staff nurse was sympathetic and gave me the number for Mrs T’s secretary.  Maybe she might be better than eye outpatients.

I tried the secretary. Voicemail.  I left a long voicemail explaining the stitches story.  I hung up.  This needed to be sorted. I called eye outpatients again. It rang and rang. Bingo! The same stressed receptionist as before.  I repeated the stitches story.

“It’s just that Mrs T doesn’t have her clinic on Thursday…”

“I don’t think I need to see Mrs T. I need to see… urm… Roberto? Sorry. I don’t know his surname.”

It felt weird saying Roberto.  It felt like I was asking for a masseur or a hairdresser.  I wonder if Spaniards have the same feeling when they ask to speak to someone called Robert?

After a slight pause, the receptionist found him.

“Ah yes… come at ten tomorrow.”

I hung up.  The phone rang.  It was Mrs T’s secretary.

“Yes. You have an appointment at ten o’clock in eye out patients tomorrow morning.”

You don’t say!

So, there I was at ten.  The clinic was heaving.  I got called through quite quickly and was informed that there were three patients before me.  I sat outside Roberto’s door and waited.  God, he took his time.  Once the three before me had been seen and gone, it was my turn.  Then I realised.  The reason why it took so long was because he was a bloody good doctor.  He asked how I was getting on and checked my eye thoroughly.  He took the stitches out quickly, with minimal fuss.  He double checked that I knew what I was doing eye ointment and eye drop wise post-surgery.  He finally made an appointment to see me in two months’ time and that was it, job done.

Eye, Eye Part 3

Then bright light.

“Anna, Anna. You’ve just had an operation, Anna.”

I opened my eyes.  There was a nurse leaning over me.

“Do you need anything, Anna?”

She was maybe Thai or Filipino. She said Anna in a sing songy way. An-NA…


Within seconds a plastic cup of water complete with straw appeared.  I shuffled up and had a sip.  Then I noticed it.  Out of the corner of my left eye I saw the time.  It was half twelve.  Hang on.  I noticed that out of the corner of my left eye!  I had peripheral vision!

The nurse took the water away from me and I lay back down.  I started to shiver.

“Anything else An-NA?”

“I’m a bit cold…”

She quickly came back with a warm blanket and wrapped me up tightly.  I closed my eyes.  Then we were moving.  My trolley was moving to a lift.  We went up. PING! Doors opened, and we were back with the recliner chairs.  Curtain drawn I was slowly eased off the trolley and into the chair.  The chair reclined back, and I dozed away.

It was a weird state of consciousness.  I had my eyes closed yet I was aware what was happening on the ward.  From behind my curtains I could tell that the woman opposite me, who had come at the same time as me, had yet to go into surgery.  As a result, she was feeling light headed and faint as she had had nothing to eat or drink.  She was beginning to kick up a bit of a fuss.  I moved the chair into a more upright position and began earwigging.

The curtain was thrown open and in walked Roberto.

“How are you doing, Anna?”

I told him I felt OK.  He said that he was going to give me two eye ointments.  One was antibiotics that I had to put on my eye four times a day.  The second I had to put on the edge of my eye just before I went to bed.

“I must see you in clinic on Thursday to take your stitches out.”

The urgency in which he said this made me think that he must be of maybe Italian or Spanish descent.  There’s no way a British doctor could have made such a request sound so passionate.  We bid our adieus. The woman opposite me was now in a wheelchair in preparation for theatre.  She wasn’t happy.  Oh well she’d be asleep soon.

I was beginning to like the state I was in.  What was good about it was that time seemed to be fluid.  Usually in hospital time plods by.  The hands of the clock seem to have weights on them.  Now time seemed to be like the clocks in Salvador Dali paintings.  It was melting away.  The seconds blending into minutes, into hours.  Nurses came and took their obs.  I had some tomato soup.  Then I was told I could go.  Rather forlornly, I left and called my husband.

I was about half four, so it would take him a good hour to get there.  I drifted downstairs to get a coffee.  Costa was packed.  I went to the in-house café.  There was me and a rather harassed looking man waiting for service.  All the staff seemed absorbed in a cabinet of sausage rolls.  Apparently, they had the wrong labels on them.  This was obviously far more important than paying customers. Something that they harassed looking man pointed out.  Scowling at him, two women made their way back to their positions and gave us both our much-needed lattes.

I drifted to where I had arranged to meet my husband.  He wouldn’t be there for a while, but I felt like people watching.  The people seemed to fall into three categories.  You had the nurses and the admin staff.  They seemed the happiest and were laughing.  They had finished their shift and could leave their work right slap bang in that hospital.  The next were the doctors, consultants and surgeons.  Nearly all of them were tall, slim and in a hurry.  They looked pensive and uncertain.  It was like they had left something unfinished behind.  Finally, there were the patients and their families.  They were going into rather than out of the hospital.  Their expressions were blank.  They clearly had no idea what lay behind those automatic doors.

“Mum! SHE’S got a coffee!”

I was being accused of my offence by a teenage lad in his hoodie.  His mum gave me a withering smile.  I was quite pleased that it was my coffee he spotted, not the huge black eye that I was now sporting.  He began kicking the door of the café in ENT that had long closed.

“Leave it out! You’ll set off the alarm!”

The teenager sulked and started walking in and out of the automatic doors.  His mum began fiddling with her phone.  After a tense ten minutes, a red Range Rover pulled up.


Out ran the teenager, his mum switching off her phone to join him.

I decided to wait outside.  It was quite warm, and it felt good to get some fresh air.  As time melted away, my husband pulled up.  We hugged, and he put my bag in the boot.  He looked at my eye.

“Not bad.  I bet the other guy came out the worse”

I gave him a thump and got in the car.  Off we went to join an expletive laden ring road.


Eye, eye! Part 1

It was Goose Fair time yet again.  That could only mean one thing.  The Park and Ride was out of action.  I had an appointment at the QMC for 8:30am for my pre- op chat.  Now because of Goose Fair, my usual route in was blocked. Normally I park at the Park and Ride and glide in by tram. In my usual parking space was a tall tower with capsules at either end.  The tower would spin vertically while the capsules would rotate to much screaming inside.  I don’t think my eye appointment would be quite so adrenaline pumping.  But you never know…

So how to get to the QMC?  Driving, like for most of hospitals up and down the land, was out of the question.  My husband mentioned I could always park in the special, secret parking space.  Everyone who regularly goes to a hospital has one of these.  My husband’s one was about a fifteen-minute walk from the hospital.  Plus, I don’t think it was that secret anymore. So, what to do?

Another reason why I was also feeling anxious was also due to my appointment letter.  I had a purge of burning my hospital appointment letters after the barrage of MRI scans that I had in September.  In the purge, I had foolishly burnt the appointment letter for my eye op.  Not to worry.  The hospital sent me a text reminding me of the appointment.  However, the text said I had an appointment at the QMC at 8:30am.  Where in the QMC, the text couldn’t tell me.

“Go and ask at reception.” Said my husband.

“But what about data protection?”

“It’s YOUR data for Christ’s sake!”

Good point.

So, I arrived by magic carpet at the QMC and ventured to the reception by the Main Entrance.  They were perfectly happy telling me where my appointment was. We did the usual pre-flight checks.

“Ooooo… summer of ’76 eh? That were a hot one…” said the receptionist who then preceded to tell me her memories of it.  The only thing I contributed to the conversation was, “I think I spent most of it in my nappy.” which wasn’t great.

Anyway, my appointment was in eye outpatients so off I trotted.  When I got there, I was met by a queue of five people and a harassed looking receptionist, searching files.  All of the five people in front of me had appointment letters.  Not good.  The man in front of me in the queue was smartly dressed, wearing a blazer with and RAF pin on the lapel.  I’m not too sure what he was expecting from the eye clinic, but I had the feeling that he might be disappointed.

My turn came and I was shooed around the corner to the pre- assessment part of the clinic.  I went around the corner and was greeted by a huge, empty waiting area.  On the far wall was a huge TV showing Heartbeat.  Strange choice for half eight in the morning.  After about five minutes, a professional woman in a business suit appeared.

“I’m afraid the clinic doesn’t open until nine.”

“Well, my appointment is for half eight.”

“That can’t be possible.”

“Well… it is.”

I was dreading the obvious next question regarding a letter.  But I was saved by a jolly looking nurse.

“Oh! You must be my first appointment.  Please take a seat and I’ll just get my bits together.”

I smiled smugly and the woman bustled off.

Soon I was shown into a small windowless room.  My height and weight was measured as was my blood pressure and temperature.  She asked me a lot of questions as to whether I had any illnesses that I had never heard of.  The life-threatening illness I did have wasn’t mentioned at all.  It soon raised its ugly head when the topic of regular medication came up.  She believed Herceptin wouldn’t affect the sedative.  Phew.

She described what would happen on the day.  I would check in, have the op and then recover on the ward.  Once I had eaten and passed urine after the op, I was then free to go.  As I would be wearing a gown, she strongly recommended that I bring in a dressing gown and a pair of slippers.  The way she described it, it sounded like a visit to the day spa in Centre Parcs, rather than an operation.  Here’s hoping….

The discussion took a strange turn when she outlined what happened after the op.  For twenty-four hours after the op I couldn’t drive, use heavy machinery, use electrical items like kettles or microwaves or sign any legal documentation.  Urm OK…

“Do you have a responsible adult at home to look after you after your op?”

I snorted.

“Well there is my husband…”

You could tell she had heard this joke many times before.  I didn’t need to finish the punchline.  I signed something to say that I had understood what was going on and off I went.  Spa day at Centre Parcs.  That’s all it was…

Adventures in the Eye Clinic

The allotted day and the allotted hour had arrived.  I stood in the queue awaiting to be checked in.  A lost looking ambulance driver was wandering round and round the eye clinic, trying to find his stricken patient.  A nurse finally escorted him to one of the clinics. I didn’t see him again.

I reached the head of the queue and readied myself for the pre-flight checks.  Apart from stating your date of birth and the first line of your address, the eye clinic also throws in your GP’s name and the last four digits of your contact number.  This can throw people sometimes, but I was prepared.

I was called in for an eye test.  This is the eye clinic equivalent to weighing you, which happens at other clinics.  It’s done.  It’s noted and never referred to again.  The nurse sat me down and began reading a letter.  It was a very long letter.  It looked like it had been written by Mr Q.  I had done some dyslexia training at work where the tutor gave us something to read, and then spoke instructions at the same time.  It was impossible to read and listen and the same time, which was the point they were trying to prove.  Aware of this I sat silently… for five whole long minutes.

She looked concerned.  I was not what she was used to.  We did the eye test and I did quite well.  She took me to a set of chairs where I sat and waited.  I was called through quite quickly and Mr Q was sat there, looking chirpy as ever.  I wondered how he managed to get into the clinic without any detection.  Maybe he tunnelled in or transported his way in as on Star Trek.  Mrs P, the eye consultant, was also there and looked a bit flustered.

I gave my history and got the impression that Mr Q was taking a back seat in things.  It wasn’t his clinic after all.  After listening we went through the options.  It involved two operations.  The first one involved tightening the lower eyelid.  I won’t describe the gruesome details but it would be done in day surgery and involve heavy sedation.  The second op would involve gold implants being inserted in my upper eyelid.  Once that had been done, Mr Q would rush in and sort my mouth out.  I would be knocked out for that one.  Phew.

So that was it sorted.  Mr Q rushed off saying that he would confirm dates with Mrs P and that was that.  As she started completing the consent form, Mrs P stopped.

“You know, I think the damage is so severe, we may be wasting our time with the eye op…”

What?  There was a pause.  It was like she was prompting me to decide about it.  I stayed quiet.  She looked at my notes.

“You are seeing Mrs T… what does she feel about it?”

I said that she hadn’t really given an opinion on any kind about it.

“She’s in clinic today.  Do you mind if I discuss this with her?”

I nodded and five minutes later a smiley Mrs T appeared.  She seemed the happiest I’ve seen her.  I guess she prefers being around other doctors rather than awkward patients.  They started speaking medical gobblegook to one another.  Then a decision was made that could be explained to me in English.

They would do the first op on my lower lid but not the one on the upper lid.  Mrs P seemed quite happy with that.  Mrs T left the room and the drafting of the consent form recommenced.  The op would take place in November or early December.  I would get a letter confirming it all.  She would let Mr Q know of the change of plan.  How he would take it? Lord knows.  Thankfully I had booked another appointment to see him in September just in case he hadn’t been able to make the appointment today.  We could discuss it all then.

I left, consent form signed to have before photos taken to be scrutinised by eager medical students.  It’s the pics after that I felt slightly apprehensive about…